Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as certain information automatically collected when you use our website.

Information You Provide Directly

Depending on how you interact with OC Auto Body, we may collect information such as:

• Name
• Telephone number
• Email address
• Mailing or physical address
• Preferred appointment date
• Information included in messages, inquiries, or contact forms
• Vehicle information, including year, make, model, VIN, license plate, or information concerning vehicle damage
• Photographs or videos of your vehicle or vehicle damage
• Insurance company and insurance claim information
• Repair estimates, invoices, and service-related information
• Information you provide when communicating with us by telephone, email, text message, WhatsApp, social media, or other communication methods
• Any other information you voluntarily provide to us

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, pixels, and similar technologies. This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Pages viewed
• Links clicked
• Date and time of visits
• Referring website or search engine
• Time spent on the website
• Advertising or device identifiers
• Information concerning how you interact with our website

2. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

• Respond to questions, inquiries, and requests.
• Schedule appointments and vehicle inspections.
• Prepare repair estimates.
• Provide collision repair, dent repair, auto painting, detailing, and other automotive services.
• Communicate with you regarding your vehicle or repair status.
• Assist with insurance claims and communicate with insurance companies when authorized.
• Provide customer service and support.
• Send appointment confirmations and service-related communications.
• Send newsletters, promotions, or marketing communications when permitted by law.
• Improve our website, services, advertising, and customer experience.
• Measure website traffic and marketing performance.
• Detect and prevent fraud, abuse, security incidents, or unlawful activity.
• Maintain business and accounting records.
• Comply with legal, regulatory, insurance, and contractual requirements.
• Establish, exercise, or defend legal claims.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar tracking technologies to improve website functionality, understand how visitors use the website, measure advertising effectiveness, and provide a better user experience.

Cookies are small files stored on your browser or device. Some cookies are necessary for website functionality, while others may be used for analytics, preferences, or advertising.

Depending on the technologies installed on our website, third-party providers such as Google, Meta, Yelp, or other analytics and advertising providers may receive information about your interactions with our website.

You can control cookies through your browser settings and, where available, through the cookie or privacy controls provided on our website. Disabling certain cookies may affect website functionality.

4. Analytics and Advertising

We may use third-party analytics and advertising services to understand website usage, evaluate marketing campaigns, improve our services, and reach customers who may be interested in auto body repair services.

These providers may use cookies, pixels, device identifiers, and similar technologies to collect information about your visits to our website and, depending on the provider, other websites or applications.

Where required by applicable law, you may have the right to opt out of certain uses of your personal information for cross-context behavioral advertising or other activities considered a “sale” or “sharing” of personal information under California law.

5. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our services, including to:

Service Providers

We may disclose information to companies that provide services on our behalf, such as website hosting, website maintenance, email delivery, customer communications, data analytics, advertising, payment processing, appointment management, software, cybersecurity, and other business-support services.

Insurance Companies

When you request or authorize us to assist with an insurance claim, we may provide necessary vehicle, repair, estimate, claim, and contact information to your insurance carrier, insurance adjuster, or other parties involved in processing the claim.

Automotive Service Providers

We may provide information to towing companies, rental car providers, parts suppliers, subcontractors, technicians, or other service providers when necessary to complete services requested by you.

Professional Advisors

Information may be disclosed to accountants, attorneys, insurance professionals, consultants, and other professional advisors when reasonably necessary.

Legal Requirements

We may disclose information when required by law, subpoena, court order, governmental request, or other legal process, or when we reasonably believe disclosure is necessary to protect our rights, property, customers, employees, or others.

Business Transactions

If OC Auto Body is involved in a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Sale or Sharing of Personal Information

OC Auto Body does not sell personal information in the traditional sense of exchanging customer information for money.

Our use of certain analytics, advertising, cookies, pixels, or similar technologies, however, may be considered “sharing” or a “sale” under certain state privacy laws even when no money is exchanged.

Where applicable, California residents may request to opt out of the sale or sharing of personal information by using the Do Not Sell or Share My Personal Information link available on our website or by contacting us using the information provided below.

7. Global Privacy Control and Do Not Track Signals

Some browsers and browser extensions allow users to transmit privacy preference signals, including Global Privacy Control (“GPC”). Where required by applicable law, we will process recognized opt-out preference signals as a request to opt out of the sale or sharing of personal information associated with that browser or device.

Because there is currently no universally accepted standard governing traditional browser “Do Not Track” signals, our website may not respond to all Do Not Track signals. You may still use available cookie controls, browser settings, and applicable privacy opt-out mechanisms.

8. Email Communications

If you subscribe to our newsletter or other promotional emails, we may use your email address to provide information about our services, promotions, company updates, vehicle care information, or other communications.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions contained in the email or by contacting us.

We may continue to send non-promotional communications relating to appointments, estimates, repairs, transactions, customer service, or other services you have requested.

9. Text Messages and Mobile Information

If you provide your mobile telephone number and consent to receive text messages from OC Auto Body, we may send you messages relating to appointments, estimates, vehicle repairs, customer service, promotions, or other communications consistent with the consent you provided.

Consent to receive marketing text messages is not a condition of purchasing goods or services. Message frequency may vary. Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance where supported.

Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent information will not be shared with third parties for their marketing purposes.

We may disclose mobile information to service providers that assist us in delivering text messages or providing communications infrastructure, but only as reasonably necessary to provide those services.

10. Third-Party Websites and Social Media

Our website may contain links to third-party websites or services, including Google, Yelp, Facebook, Instagram, WhatsApp, Telegram, insurance providers, and other external services.

OC Auto Body is not responsible for the privacy practices, security, content, or policies of third-party websites or services. When you leave our website, the privacy policy of the third party will govern the collection and use of your information.

We encourage you to review the privacy policies of any third-party website or service you use.

11. California Privacy Rights

California residents may have certain privacy rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), and other applicable California privacy laws. The availability of particular rights depends on whether the applicable law applies to OC Auto Body and to the information involved.

Where applicable, California residents may have the right to:

• Right to Know: Request information regarding the categories and specific pieces of personal information we have collected about you.
• Right to Access: Request access to certain personal information maintained about you.
• Right to Delete: Request deletion of personal information we have collected, subject to applicable exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt Out: Opt out of the sale or sharing of personal information where applicable.
• Right to Limit Use of Sensitive Personal Information: Request limitations on certain uses and disclosures of sensitive personal information where this right applies.
• Right to Non-Discrimination: Exercise applicable privacy rights without receiving unlawful discriminatory treatment.

Categories of Personal Information

Depending on your interactions with us, the categories of personal information we may collect can include:

• Identifiers, such as name, email address, mailing address, telephone number, IP address, or online identifiers.
• Customer records and contact information.
• Commercial information concerning services, repairs, estimates, or transactions.
• Internet or other electronic network activity.
• Approximate geolocation information.
• Audio, electronic, visual, or similar information, such as vehicle photographs or communications you provide to us.
• Vehicle, insurance, and insurance-claim information.
• Professional or employment information when voluntarily provided and relevant to an interaction with us.
• Inferences derived from website interactions or marketing information, where applicable.

Sources of Personal Information

We may obtain personal information directly from you, automatically from your browser or device, from insurance companies, from service providers, from advertising and analytics partners, from publicly available sources, or from other parties involved in providing services you request.

Business Purposes

We collect and use these categories of personal information for the purposes described throughout this Privacy Policy, including providing automotive services, responding to inquiries, administering insurance claims, scheduling appointments, communicating with customers, improving our services, maintaining security, performing analytics, marketing our services, and complying with legal obligations.

12. How to Exercise Your California Privacy Rights

Where applicable, you may submit a privacy request by contacting OC Auto Body using the following information:

OC Auto Body
500 S. Raymond Ave., Unit G
Fullerton, CA 92831
Phone: 714-714-4040
Email: claims@ocautobodyinc.com

Please include sufficient information for us to understand and process your request. We may need to verify your identity before completing certain privacy requests. Verification may require us to compare information you provide with information already maintained in our records.

You may also use an authorized agent to submit certain requests where permitted by law. We may require verification that the agent has authority to act on your behalf.

13. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain business and repair records, satisfy insurance and warranty requirements, resolve disputes, enforce agreements, comply with applicable laws, and protect our legitimate business interests.

Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, insurance requirements, and operational needs.

14. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You should exercise care when transmitting personal or sensitive information electronically.

15. Children’s Privacy

Our website and automotive repair services are intended for a general adult audience and are not directed toward children under 13 years of age.

We do not knowingly collect personal information online from children under 13. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.

When we update the Privacy Policy, we will revise the “Last Updated” date displayed at the top of this page. We encourage you to review this Privacy Policy periodically.

17. Contact OC Auto Body

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

OC Auto Body
500 S. Raymond Ave., Unit G
Fullerton, CA 92831
Phone: 714-714-4040
Email: claims@ocautobodyinc.com
Website: https://ocautobodyshop.com/