Effective Date: July 24, 2026
1. About OC Auto Body Shop
OC Auto Body Shop provides automotive body repair and related services in Fullerton, California, serving vehicle owners throughout Orange County and surrounding communities. Our services may include collision repair, dent and scratch repair, paintless dent repair, auto painting, bumper repair and replacement, detailing, and other automotive body and appearance-related services.
Our contact information is:
OC Auto Body Shop
500 S. Raymond Ave., Unit G
Fullerton, CA 92831
Phone: 714-714-4040
Email: claims@ocautobodyinc.com
2. Website Information Is for General Purposes
The information presented on this website is provided for general informational and promotional purposes. Information concerning repair methods, estimated repair times, insurance claims, vehicle damage, pricing, parts, warranties, promotions, towing, rental vehicles, detailing, or other services should not be considered a binding estimate, repair authorization, guarantee, or contractual commitment unless confirmed in writing by OC Auto Body Shop.
Every vehicle and repair situation is different. An accurate assessment may require an in-person vehicle inspection, diagnostic procedures, disassembly, or additional evaluation.
3. Estimates and Repair Authorization
Submitting a contact form, requesting an appointment, uploading information, calling our shop, emailing us, or communicating with us through the website does not by itself authorize OC Auto Body Shop to perform repairs on your vehicle.
Before repair work begins, estimates, work authorizations, supplements, invoices, and related documentation will be handled in accordance with applicable California automotive repair laws and regulations.
Repair costs discussed online, over the telephone, through email, or through other communications may be preliminary until the vehicle has been properly inspected.
If additional damage or necessary repairs are discovered after work begins or after the vehicle has been disassembled, additional authorization may be required before those additional repairs are performed.
4. Hidden and Additional Vehicle Damage
Collision damage is not always completely visible during an initial inspection. Structural, mechanical, electrical, suspension, sensor, safety-system, frame, body, or other damage may become apparent only after parts have been removed or further inspection has been completed.
Initial estimates therefore may change when additional damage is discovered. When additional repairs or costs require customer authorization, OC Auto Body Shop will seek the required authorization before proceeding in accordance with applicable law.
5. Insurance Claims
OC Auto Body Shop works with major insurance companies and may assist customers with the collision repair and insurance claim process. However, OC Auto Body Shop is an automotive repair business and is not an insurance company, insurance adjuster acting on your behalf, or insurance coverage provider.
Assistance with communicating with an insurance carrier does not guarantee that an insurer will approve, reimburse, or pay for any particular repair, part, procedure, rental vehicle, towing service, storage charge, deductible, or other expense.
Insurance coverage is determined by the customer’s insurance policy, applicable law, and the insurance carrier’s coverage decisions.
Unless otherwise agreed in writing or prohibited by law, the vehicle owner or person authorizing the repairs remains responsible for amounts that are not paid by an insurance company, including applicable deductibles and authorized charges that are not covered by insurance.
6. Your Right to Choose a Repair Facility
Customers may have rights under California law concerning the selection of an automotive repair facility. OC Auto Body Shop encourages customers to make repair decisions based on their own preferences and to review their insurance policy and applicable rights when handling a collision claim.
7. Repair Parts
Depending on the repair, vehicle, insurance coverage, availability, customer authorization, manufacturer requirements, and other circumstances, repair work may involve original equipment manufacturer parts, aftermarket parts, recycled parts, reconditioned parts, or other replacement components.
The specific parts authorized for a repair will be identified or documented as required in the applicable estimate, work authorization, supplement, or other repair documentation.
8. Repair Timeframes
Any completion dates or repair-time estimates provided by OC Auto Body Shop are estimates only unless expressly guaranteed in writing.
Repair completion may be affected by factors outside our reasonable control, including parts availability, manufacturer backorders, insurance approvals, supplemental estimates, hidden damage, weather, vendor delays, rental availability, towing schedules, required calibrations, subcontracted procedures, or other unforeseen circumstances.
We make reasonable efforts to communicate significant changes to anticipated repair schedules.
9. Lifetime Warranty
OC Auto Body Shop may provide a lifetime warranty on qualifying repair and refinishing work. The specific warranty applicable to your repair, including its coverage, limitations, exclusions, claim procedures, and duration, will be governed by the written warranty terms provided or applicable to your repair.
References to a “lifetime warranty” on this website do not create coverage beyond the terms of the applicable written warranty.
Warranty coverage generally does not extend to unrelated mechanical failures, ordinary wear and tear, rust or corrosion unrelated to the repair, subsequent accidents, new damage, abuse, improper maintenance, environmental damage, manufacturer defects, or work performed or modified by another repair facility, except where otherwise stated in the applicable written warranty or required by law.
10. Towing, Rental Vehicles, Drop-Off, and Detailing Promotions
OC Auto Body Shop may offer benefits such as towing assistance, vehicle drop-off assistance, rental vehicle assistance, or complimentary detailing in connection with qualifying insurance-claim repairs.
Promotional offers may be subject to eligibility requirements, insurance coverage, availability, geographic limitations, repair authorization, minimum repair requirements, rental-company requirements, insurance-company requirements, scheduling, and other conditions.
Unless specifically confirmed in writing, website references to free towing, free rental vehicles, free drop-off, complimentary detailing, or similar benefits should not be interpreted as an unconditional offer applicable to every customer or every repair.
Customers should contact OC Auto Body Shop to confirm eligibility and applicable terms before relying upon a promotional benefit.
11. Rental Vehicles
When rental transportation is provided through or arranged with an independent rental-car company, the customer may be required to enter into a separate agreement with that company.
The rental company may impose separate requirements concerning driver’s licenses, age, insurance coverage, deposits, fuel, mileage, additional drivers, vehicle damage, late returns, upgrades, or other matters.
OC Auto Body Shop is not responsible for the independent rental company’s terms, policies, vehicle availability, or charges incurred outside any benefit specifically authorized by OC Auto Body Shop.
12. Towing and Third-Party Services
Some services associated with a repair may be provided by independent third parties, including towing companies, rental-car companies, dealerships, calibration providers, parts suppliers, glass companies, diagnostic facilities, or other specialized vendors.
Where required, applicable third-party charges, authorizations, agreements, and disclosures may be handled separately from the automotive repair agreement.
13. Appointment Requests
An appointment or preferred-day request submitted through this website is a request only and does not guarantee availability.
An appointment is considered confirmed only after OC Auto Body Shop has accepted or confirmed the requested date or time.
Repair schedules may change depending on vehicle condition, shop capacity, parts availability, insurance processing, and other circumstances.
14. Customer Responsibilities
Customers are responsible for providing accurate information concerning their vehicle, ownership, insurance claim, contact information, prior repairs, existing damage, and any other facts reasonably necessary to evaluate or perform the requested services.
Customers should remove cash, jewelry, electronics, documents, personal property, valuables, and other unnecessary items from their vehicle before leaving it for service. OC Auto Body Shop’s responsibility for personal property is subject to applicable law and any separate written repair or storage agreement.
15. Website Forms and Electronic Communications
When you submit your name, telephone number, email address, vehicle information, insurance information, or other information through this website, you authorize OC Auto Body Shop to contact you regarding your inquiry, appointment, estimate, repair, insurance claim, or requested service.
Communications may occur by telephone, email, or text message when appropriate and permitted by law.
Submitting information through a website form does not guarantee an appointment, estimate, insurance approval, or availability of a particular service.
16. Marketing Communications
Where you separately subscribe to newsletters, promotional communications, or marketing messages, you may receive information concerning OC Auto Body Shop’s services, promotions, automotive care information, or other business updates.
You may unsubscribe from marketing emails using the unsubscribe instructions contained in those communications. Transactional communications concerning an active estimate, repair, appointment, claim, or customer-service matter may still be sent when appropriate.
17. Accuracy of Website Information
We make reasonable efforts to keep information on this website accurate and current. However, services, promotions, operating hours, availability, descriptions, website content, and other information may change without notice.
Typographical errors, outdated information, technical errors, or incomplete information may occasionally appear. OC Auto Body Shop reserves the right to correct or update website information at any time.
18. Vehicle and Repair Photographs
Photographs displayed on this website may show prior repairs, vehicles, shop facilities, examples of services, or illustrative content. Results shown in photographs do not guarantee that another vehicle will achieve identical results.
Repair outcomes depend on the type and severity of damage, vehicle condition, parts availability, paint condition, prior repairs, manufacturer specifications, and other factors.
19. Reviews and Testimonials
Customer reviews and testimonials appearing on this website reflect the experiences and opinions of the individuals who provided them. Individual experiences and repair circumstances vary.
A testimonial, review, rating, or photograph does not guarantee that every customer will have identical results or experiences.
20. Intellectual Property
Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, branding, page layouts, designs, videos, icons, and other materials, is owned by or licensed to OC Auto Body Shop and is protected by applicable intellectual property laws.
You may view and use the website for personal, noncommercial purposes. You may not reproduce, republish, distribute, modify, scrape, copy, sell, license, commercially exploit, or create derivative works from website content without prior written permission, except as permitted by applicable law.
21. Prohibited Website Uses
You agree not to use this website to engage in unlawful activity, transmit malware, interfere with website security, attempt unauthorized access, impersonate another person, submit fraudulent information, harvest information, overload the website, or otherwise interfere with the website’s proper operation.
22. Third-Party Websites and Services
This website may contain links to third-party websites or services, including social media platforms, mapping services, review websites, insurance resources, rental companies, or other external providers.
Third-party websites operate independently from OC Auto Body Shop. We do not control and are not responsible for their content, availability, privacy practices, security, terms, products, services, or business practices.
Your use of third-party websites is subject to the terms and policies established by those third parties.
23. Website Availability
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available. The website may periodically be unavailable due to maintenance, hosting issues, technical failures, cybersecurity incidents, upgrades, or circumstances outside our reasonable control.
24. Disclaimer of Website Warranties
To the maximum extent permitted by applicable law, this website and its general informational content are provided on an “as is” and “as available” basis.
OC Auto Body Shop does not make warranties concerning the uninterrupted availability of the website or the accuracy of general website information beyond warranties or obligations that cannot legally be excluded.
This section concerns use of the website and does not eliminate any warranty, consumer right, or repair obligation established by a separate written repair agreement, written warranty, or applicable law.
25. Limitation of Liability for Website Use
To the maximum extent permitted by law, OC Auto Body Shop will not be liable for indirect, incidental, special, or consequential losses resulting solely from your use of, inability to use, or reliance upon general information presented on this website.
Nothing in these Terms and Conditions is intended to waive or limit any liability, warranty, consumer protection, statutory right, or legal remedy that cannot lawfully be waived or limited under California or federal law.
26. Privacy
Your use of this website is also subject to our Privacy Policy. Our Privacy Policy describes how information submitted through the website may be collected, used, stored, and disclosed.
Please review the Privacy Policy for additional information regarding our privacy practices.
27. California Consumer Rights
Nothing in these Terms and Conditions is intended to restrict rights provided to consumers under applicable California law.
If a provision of these Terms conflicts with a non-waivable consumer protection law, the applicable law will control to the extent of the conflict.
28. Governing Law
These Terms and Conditions and your use of this website are governed by the laws of the State of California, without regard to conflict-of-law principles, except where another law is required to apply.
Subject to applicable consumer rights and jurisdictional requirements, disputes concerning these website Terms and Conditions may be brought before a court of competent jurisdiction in Orange County, California.
29. Severability
If any provision of these Terms and Conditions is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force to the maximum extent permitted by law.
30. No Waiver
Our failure to enforce a provision of these Terms and Conditions on one occasion does not constitute a waiver of that provision or our right to enforce it in the future.
31. Changes to These Terms and Conditions
OC Auto Body Shop may update these Terms and Conditions periodically to reflect changes to our website, services, business practices, or applicable requirements.
When material changes are made, the updated version will be posted on this page with a revised effective date. Your continued use of the website after an updated version is posted constitutes acceptance of the revised Terms and Conditions to the extent permitted by law.
32. Contact OC Auto Body Shop
If you have questions about these Terms and Conditions, our website, an appointment, an insurance claim, or automotive repair services, please contact us:
OC Auto Body Shop
500 S. Raymond Ave., Unit G
Fullerton, CA 92831
Phone: 714-714-4040
Email: claims@ocautobodyinc.com
Website: https://ocautobodyshop.com/